Main KB

Product Catalog & Technical Specs

• How to Adjust Brightness - Sprocket Pro Monitor
• Resolving Incorrect Configuration on Shipped Equipment
• Troubleshooting a Problem After a Software Update
• OS Crashes or Startup Failures
• How to Perform a Firmware Update
• What to Do If Product Specs Are Incorrect

See all 9 articles

Shipping & Fulfillment Logistics

• Handling Backordered Items
• Shipping Timeframes for B2B
• Freight & Bulk Delivery Options

Returns, Exchanges & Damaged Goods

• Exchanging Unopened Cases
• B2B Return Policy Summary
• Returns for Damaged Product

Billing, Invoices & Payment Terms

• Payment Methods We Accept
• How to Download Invoices
• Invoice and Net Payment Terms

Partner Promotions & Pricing

• Sustainability Specs by Product Line
• Set Up a Recurring Order
• How to Use Partner Promo Codes

Wholesale Account Management

• Creating a New Wholesale Account
• Updating Your Business Information
• Resetting Your Wholesale Account Password

Placing Bulk & Wholesale Orders

• Order Confirmation & Processing Timeline
• Minimums & Case Pack Guidelines
• How to Place a Bulk Order

Recurring Orders & Inventory Planning

• Adjusting or Cancelling Auto-Reorders
• Forecasting Demand with Inventory Reports
• How to Set Up Recurring Orders