Troubleshooting a Problem After a Software Update

If you're experiencing unexpected issues after a software update—such as missing features, configuration resets, or hardware incompatibility—we recommend starting with a clean diagnostic process.

First, clear your browser or device cache and restart the software. Check for additional patches or compatibility notices on the release notes page. If your system supports rollback, you may temporarily revert to the previous version for stability.

To file a detailed report, email updates@company.com with the software version, device environment, and a description of the problem. Include steps to reproduce the issue if possible. Our QA team investigates all reports within 48 hours and may provide a hotfix, rollback tool, or ETA for the next patch.