Demo Admin (Asa)

How to Adjust Brightness - Sprocket Pro Monitor Knowledge Base Article #SPM-001 How to Adjust the Brightness of Your Sprocket Pro Monitor Last Updated:...

Resolving Incorrect Configuration on Shipped EquipmentIf newly delivered equipment arrives with incorrect or incomplete configurations, we understand this can disrupt your deployment timelines. Our...

OS Crashes or Startup FailuresIf your operating system crashes during boot or becomes unresponsive, we recommend performing a layered diagnostic to identify the cause. These crashes can result from...

Troubleshooting a Problem After a Software UpdateIf you're experiencing unexpected issues after a software update—such as missing features, configuration resets, or hardware incompatibility—we reco...

How to Perform a Firmware UpdateFirmware updates improve product performance, fix bugs, and add new functionality. We recommend all partners install firmware updates promptly to ensure compatibilit...

What to Do If Product Specs Are IncorrectIf you've received a product or document with incorrect technical specifications, we understand the urgency to resolve it. Our team is committed to ensuring...

Product Materials & Compliance InfoEvery product we sell includes a detailed materials breakdown, care instructions, and compliance documentation. This ensures our partners can meet resale, safety,...

Using the Digital Catalog ToolsThe digital catalog is more than just a product list—it includes live inventory tracking, search filters, and real-time pricing updates tied to your account tier.You ...

Adjusting or Cancelling Auto-ReordersYou can modify or cancel any recurring order directly from your dashboard. Changes must be made at least 48 hours before the next scheduled shipment to avoid pr...

Accessing the B2B Product CatalogOur full wholesale catalog is available online and as a downloadable PDF. It includes all active SKUs, pricing tiers, and current inventory levels by style and size...